PRIME VizApp
Support
Educational reference and training companion for the Ultherapy PRIME course.
Contact us
For access requests, sign-in problems, content questions or anything else, email [email protected]. Include the email address you sign in with and, for technical issues, your device model and app version (shown at the bottom of the More screen).
We aim to respond within two business days.
Common questions
- How do I get access?
- PRIME VizApp is invitation-only. Access is granted by an administrator adding your email address to the access list. Ask your Merz Aesthetics contact or email us with the address you would like to use.
- I did not receive my sign-in code.
- Codes are emailed within a minute. Check your spam folder and confirm the address you entered is the one that was registered. You can request a new code after 30 seconds. If it still does not arrive, email us.
- Can I use the app on more than one device?
- Yes. Sign in with the same email address on each device; your reading progress and bookmarks follow you.
- Does the app work offline?
- Chapters, the atlas, tips and the self-assessment are stored on your device after the first launch. Video playback needs a connection.
- How do I remove my access or delete my data?
- Email us from the address you sign in with and we will remove your record and associated data. See our Privacy Policy for details.